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LEGAL GUIDE · TENANCY, CIVIL RECOVERY AND COURT ORDERS

The landlord refuses rent or will not give a receipt

A refused rent payment or missing receipt should be documented immediately. The 2025 Act provides a process for payment and, in specified circumstances, deposit. A tenant should follow the applicable statutory steps and Rules rather than keep rent aside indefinitely and assume that this is sufficient.

What to examine

Preserve each attempted transfer, return, message and request for a receipt. Identify the correct payee, due period and amount without using a disputed account change as an excuse to create arrears. The agreement and any existing order may impose additional duties. A deposit into an unrelated account or a self-created acknowledgment is not a substitute for the prescribed process.

Records to collect

  • Agreement and payment terms
  • bank attempts or returned payments
  • written receipt requests
  • relevant notices and orders

Keep complete, dated copies and preserve originals. Note which records are missing and where they may be requested; do not alter a document to fill a gap in the history.

The applicable framework

The 2025 Act creates separate roles for the Rent Authority, Rent Court and Rent Tribunal. Its definitions, exclusions, agreement-information requirements and savings clause must be considered before selecting a route. Section 40 limits the Rent Court to the tenancy framework and excludes a determination of title or ownership. Current local appointments and submission arrangements should be verified.

A practical next step

Create a month-by-month payment schedule and verify the current refusal-and-deposit procedure under the Act and Rules. Obtain acknowledgment for every lawful payment or deposit.

Related guidance

Sources and official resources

Prepared 19 October 2026. General legal information. The applicable law, amendments, forum, evidence and time limits require assessment for the individual matter.